The barcode scanner is unable to connect or transmit data in Bluetooth Low Energy (BLE) mode, or is not recognized by mobile apps that require BLE communication.
Applicable to: All Bluetooth wireless barcode scanners
Issue / Question
- How do I enable Bluetooth BLE mode on my barcode scanner?
- Why can’t my scanner connect to iOS or BLE-based applications?
- How do I switch my scanner from SPP or HID mode to BLE mode?
Resolution / Answer
To configure your barcode scanner to Bluetooth SPP mode, follow these steps:
Step 1:
Step 2:
Scan the barcode. The device switches to BLE mode.
Step 3:
Open the Bluetooth settings or the designated application on your host device
Step 4:
Search for available devices and select your scanner
Note:
- BLE mode is commonly used for iOS devices and low-power applications.
- Some systems require pairing through a dedicated app rather than the system Bluetooth menu.
- Ensure your application supports BLE communication before connecting.
If this does not resolve the issue, please reset the barcode scanner or contact us. Click here to find your barcode scanner model and perform the reset.